Ask for Help
We're here to help! Whether you have questions, need technical assistance, or want to report an issue, our support team is ready to assist you.
Support Portal
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Access our dedicated support portal to submit tickets and track your requests:
https://apportunity-apps.atlassian.net/servicedesk/customer/portal/1
Before You Contact Support
To help us resolve your issue quickly, please:
- Check the Documentation - Browse through our product documentation to see if your question is already answered
- Search Existing Issues - Your question may have been answered in our support portal
- Gather Information - Have relevant details ready:
- Product name and version
- Steps to reproduce the issue
- Error messages or screenshots
- Your Jira/Confluence version (if applicable)
What to Include in Your Support Request
To expedite resolution, please provide:
- Clear Description - Explain the issue or question in detail
- Expected vs Actual Behavior - What did you expect to happen, and what actually happened?
- Environment Details - System information, browser version, etc.
- Screenshots or Videos - Visual evidence can help us understand the issue faster
- HAR Files - For network-related issues, learn how to create a HAR file
Response Times
Our support team strives to respond to all inquiries promptly. Response times may vary based on the complexity of your issue and your support plan.
Need urgent help? Visit our Support Portal to submit a ticket now.